Refund policy

Returns & Exchanges

At Koesse, every piece is handcrafted with care, and we stand behind our work. If something isn't right with your order, we'll make it right.

30-Day Return Window: If you'd like to return an item, please contact us within 30 days of receiving your order at [your email]. We do not accept returns without prior contact.

Damaged or Incorrect Items: If you received a defective or wrong item, please email us with photos of the product and a brief description. We'll cover return shipping and resolve it promptly.

Return Conditions: Items must be unused and returned in their original packaging. Please write "RETURNED ITEM" clearly on the outside of the package to avoid any processing delays.

Refunds: Approved refunds are issued to your original payment method. Return shipping costs are the customer's responsibility, except in cases where we made an error.

Personalized Items: Please note that personalized or custom-engraved items are final sale unless there is a defect or error on our part.

Questions? Reach us at info@koesse.com — we're happy to help.